Returns & Refund Policy

Right to Withdraw from the Contract

The exact return policy may vary depending on the place of purchase – Etsy or zfabryki.pl. However, in accordance with applicable regulations and common practice, customers who are consumers have the right to withdraw from the contract within a specified period.

Return Conditions

To be eligible for a return, the following conditions must be met:

• The product must be new and in perfect condition – unused, undamaged, and without any modifications that could affect its value.
• The return shipping cost is covered by the customer – you can choose any shipping method, but we recommend using a tracked service.

Return Procedure

1. Contact us before making a return, providing your order number and the reason for the return.
2. Once your return request is accepted, you will receive instructions on how to proceed.
3. After receiving and inspecting the returned item, we will process the refund in accordance with our return policy.

If you have any questions regarding returns, feel free to contact us – we’re happy to help!